Case Study

MOC (Mumbai Oncology Center)

A clinic management system built to replace one that no longer met MOC’s operational and audit needs — rolled out across 30 clinics with zero downtime.

  • Clinic Management
  • Healthcare Systems
  • Data Migration
  • Phased Rollout
  • Audit Compliance
MOC clinic management system showing patient appointment booking and bed scheduling
The client

MOC (Mumbai Oncology Center) operates cancer care services across 30 clinics. Their existing clinic management system — built by a previous vendor — fell short on several fronts: the user experience made day-to-day work harder than it needed to be, an over-architected Kubernetes deployment kept hosting costs climbing, and the system didn’t support the audit and research reporting MOC needed. We took over as their technology partner to fix this without disrupting patient care.

What we built

A replacement system delivered without stopping patient care

  1. Stop-Gap Stabilisation

    Our first task wasn’t the new system — it was keeping the old one running reliably while we built its replacement. We took over maintenance of the existing platform and made targeted fixes to keep clinics operating without interruption during the transition.

    • System Stabilisation
    • Maintenance Takeover

  2. Extensive Discovery With Clinical Teams

    We ran extensive discovery sessions directly with MOC’s operations and clinical teams to understand how each clinic actually worked, rather than replicating the shortcomings of the system we were replacing.

    • Discovery
    • Clinical Workflow Design

  3. Phased Rollout Across 30 Clinics

    Rather than a single cutover across all 30 clinics, the new system went live in a limited number of clinics first, validating the design under real conditions before the full rollout. Data was migrated from the old system to our new schema with zero downtime at every stage.

    • Phased Rollout
    • Zero-Downtime Migration

  4. Delivered to a Fixed Audit Deadline

    MOC needed the new system live before financial year-end to meet their audit requirements. We hit that deadline — giving MOC a platform that met its operational, audit, and research needs where the previous vendor’s could not.

    • Deadline Delivery
    • Audit Compliance

Running critical operations on a system that isn’t working?

Whether it’s a platform your team has outgrown or one that never fit in the first place, we can take over, stabilise it, and replace it without stopping the business.

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